Effective Date: July 4, 2026

Overview

At Edennaturally, we take great care in crafting and packaging our natural haircare and skincare products. Your satisfaction is important to us, and we want you to shop with confidence.

Please read our Refund & Returns Policy below.

Returns

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns on products that have been opened, used, or tampered with.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery, and we’ll work quickly to make it right.

Eligibility for a Replacement or Refund

You may be eligible for a replacement or refund if:

• You received the wrong product.
• Your order arrived damaged during delivery.
• Your item is defective upon arrival.
• Your order is incomplete or missing items.

To help us process your request, please provide:

• Your order number
• A clear photo of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

Non-Returnable Items

For health, safety, and quality assurance reasons, we cannot accept returns or offer refunds for:

• Opened or used products
• Products damaged due to misuse or improper storage
• Products purchased through third-party retailers
• Sale, clearance, or promotional items (unless they arrive damaged or incorrect)

Refunds

Once your request has been reviewed and approved, your refund will be processed using your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If a replacement is more appropriate than a refund, we will arrange to send your replacement as quickly as possible.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

If you need to cancel your order, please contact us immediately after placing it.

Shipping Costs

Shipping fees are non-refundable unless the return is the result of our error, such as sending the wrong product or a damaged item.

Contact Us

If you have any questions about your order or would like to request a refund or replacement, we’re happy to help.

Email: edennaturallyshop@gmail.com

Phone / WhatsApp: +234 (803) 206 3773

Thank you for choosing Edennaturally. We appreciate your trust and are committed to providing high-quality, naturally crafted products along with exceptional customer care. guarantee that we will receive your returned item.